PRIVACY POLICY
Silver Signature respects the privacy of our customers. For this reason, we do not want to put at risk the trust you have placed in us, which is the basis of loyal and lasting business relationships.

Our policy on protecting your business information is that, we keep it strictly confidential, once you have provided us with it. We do not give, or sell, this information to anyone.

At Silver Signature, our only aim is to provide you with the finest quality products and services, thus ensuring that our customers are fully satisfied. Your confidence in us, as a supplier, is very important. Therefore, you can rest assured that the details we request, which are necessary in respect of opening of an account, will be held in the strictest confidence.
WE VALUE OUR CUSTOMERS and we thank you for the opportunity to be of service.


PRICING POLICY
Our Customers Come First!

At Silver Signature we are aware of the effects that price increases can have on any business and especially one that provides a service such as the hospitality industry.

However, we will make every effort to hold prices for a long period of time; Silver Signature reserves the right, should it become necessary, to amend prices without notice. Please confirm these when placing your order or, alternatively, request the latest price list from us.

Another good reason for you to visit our website is the specials that we will run every now and then - do not miss out on these...!


TERMS AND CONDITIONS

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES:
Silver Signature is a business that supplies a range of products, such as amenities, cleaning products, beverages, consumables and hospitality accessories to the hospitality industry and retail market.

DELIVERY POLICY:
Orders should be placed via e-mail or fax.

Lead time for deliveries are 4 - 7 working days after receipt of full payment of goods ordered.  No stock will leave our premises without proof of payment into our bank account.

A delivery fee of R62.70 (incl. VAT) will be charged to the Pretoria & Midrand areas and R160.00 (incl. VAT) will be charged for greater Johannesburg area.

We assure our customers that we will do our utmost, at all times, to ensure that orders are dispatched as soon as possible after receipt thereof, and to guarantee their safe and speedy arrival.


PAYMENT OPTIONS ACCEPTED:
Bank transfer into the Silver Signature bank account, the details of which will be provided on request. Goods will only be dispatched after proof of full payment has been received.

NO cash will be accepted due to security reasons.

PERSONALIZATION OF PRODUCTS:
Most of our amenities can be personalized with your establishment logo and details. You must supply our designer with your logo in the following format: PDF or high resolution JPEG. The artwork is done free of charge to all our customers but a minimum order of 2500 stickers is required. The printing of this will be charged separately and should be paid for upfront. The personalization can be done on various products and will have to be discussed with us upfront.

RETURN AND REFUNDS POLICY:
The provision of goods and services by Silver Signature is subject to availability. In cases of unavailability, Silver Signature will refund the client in full within 30 days. Cancellation of orders by the client, a cancellation fee of 5% will be charged

We will gladly refund or exchange any item WITHIN 7 DAYS after delivery, provided they are unused and with the original packaging. The invoice must also accompany all exchanges.

VARIATION:
Silver Signature may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION:
Company name: Frugabiz t/a Silver Signature
Company registration number: 2010/055806/23

Company VAT number: 4810264525